RESPA Mindfulness – Support
Welcome to RESPA Mindfulness Support
We're here to help you get the most out of your RESPA Mindfulness experience. Explore common questions, troubleshooting tips, and ways to connect with our support team.
Getting Started
Setting Up Your RESPA Device
Connecting Your Device
Ensure your RESPA device is charged
Open the RESPA Mindfulness app
Tap the device icon in the top right corner
Follow the on-screen pairing instructions
Attach the device to your shirt collar near your chest
Proper Device Placement
For best results, clip the RESPA device to your shirt collar so it rests comfortably against your chest. The sensor should be secure and able to detect your breathing movements clearly. For optimal performance, place the device just below your collarbone.
First-Time Setup
When you first open the app, you'll be guided through:
• Device pairing
• Choosing your first guided session
Frequently Asked Questions
Account & App
Is my data private?
Yes. RESPA Mindfulness does not collect, store, or transmit any personal data. All communication between the app and your RESPA device occurs locally on your device. See our Privacy Policy for full details.
Can I use RESPA on multiple devices?
Yes. You can install RESPA Mindfulness on multiple iOS devices. You’ll need your wearable device to complete sessions on any device.
Device & Hardware
How do I charge my RESPA device?
Use the included USB charging cable. A full charge takes less than 1 hour and provides up to 5 hours of active use.
My device won’t connect. What should I do?
Try the following:
Ensure Bluetooth is enabled
Check that the device is charged
Force close and reopen the app
Restart your iPhone
Go to Settings → Device → Forget Device, then pair again
Can I use RESPA without the wearable device?
No. The wearable device is required to provide live in-session breathing feedback and Match Score after each session.Is the device waterproof?
The device is splash-resistant but not waterproof. Avoid submersion.
Sessions & Practice
How long should I practice each day?
Even 2 minutes a day can help. Start with a 1-minute session and increase gradually.
What is a Match Score?
Your Match Score (0–100) shows how closely your breathing aligns with the guided pattern.
Why is my Match Score low?
Low scores can occur when:
• You’re still learning the rhythm
• Device placement needs adjustment
• There are distractions
• Natural variations in breathing occur
Can I customize session length?
Sessions currently come in preset lengths designed for specific outcomes.
Which session should I start with?
We recommend “Focused Basic Breathing” or “Focused Box Breathing.”
Can I practice without audio?
Yes. You can mute audio and follow visual cues only.
Troubleshooting
Connection Issues
The app won’t connect to my device
• Ensure Bluetooth is on
• Confirm the device is charged
• Keep the device within 10 feet
• Unpair and re-pair the device
• Update the app
Connection keeps dropping
• Check for Bluetooth interference
• Ensure the battery isn’t low
• Keep your phone close
• Avoid high wireless-traffic areas
Session Issues
Breathing patterns aren’t showing clearly
• Clip the device securely
• Ensure the sensor touches your chest
• Adjust placement slightly
• Avoid rapid movement
• Choose fitted clothing
Audio isn’t playing
• Check volume settings
• Ensure the session isn’t muted
• Check Do Not Disturb
• Ensure correct audio output
• Restart the session
Visual guidance is slow or lagging
• Close background apps
• Restart your iPhone
• Update iOS
• Free device storage
App Performance
App crashes or freezes
• Update RESPA Mindfulness
• Restart your phone
• Reinstall the app
App is running slowly
• Close background apps
• Free storage space
• Restart the app
Device Care & Maintenance
Cleaning
• Wipe gently with a soft, slightly damp cloth
• Avoid harsh chemicals
• Allow to dry fully before use
Storage
• Store in a cool, dry place
• Keep away from extreme temperatures
• Use the provided case
• Avoid direct sunlight
Battery Care
• Charge regularly
• Avoid full depletion
• Unplug when fully charged
• Battery lifespan: 2–3 years
System Requirements
iOS Requirements
• iOS 15.0 or later
• Bluetooth 5.0 or higher
• At least 150 MB free space
Compatible Devices
• iPhone 8 or newer
• iPad (7th generation or newer)
Privacy & Security
What data does RESPA collect?
RESPA Mindfulness does not collect or transmit any personal data.
How does the device communicate with the app?
All communication occurs locally over Bluetooth on your device.
Is data shared with third parties?
No. Since we collect no data, nothing is shared or sold.
Where can I read the full Privacy Policy?
You can view it on our Privacy Policy page.
Contact Support
Need More Help?
Email Support
info@zansors.com
Typical response time: 24–48 hours
Before contacting support, please include:
• Your device model (e.g., iPhone 13)
• iOS version
• App version
• Description of the issue
• Screenshots if available
Report a Bug
Email info@zansors.com with:
• Steps to reproduce
• Expected vs. actual behavior
• Screenshots or a screen recording
Feature Requests
We welcome your ideas. Email us at info@zansors.com.
Warranty & Returns
Device Warranty
The RESPA wearable device includes a one-year limited warranty covering manufacturing defects. Email support with proof of purchase.
Returns
Refer to your place of purchase for return policies.
App Updates
Current Version:
Check the App Store for the latest version.
What’s New:
See the App Store release notes.
How to Update:
Updates are automatic. You may also manually update via the App Store.
Last updated: November 11, 2025