[{"data":1,"prerenderedAt":625},["ShallowReactive",2],{"\u002Fsupport":3},{"id":4,"title":5,"body":6,"description":617,"extension":618,"meta":619,"navigation":620,"path":621,"seo":622,"stem":623,"__hash__":624},"pages\u002Fsupport.md","Support | Enhance Calm Now — Get Support — Respa Mindfulness",{"type":7,"value":8,"toc":584},"minimark",[9,14,19,23,27,32,38,57,63,69,78,82,86,92,98,102,108,114,131,137,143,147,153,159,165,179,185,191,197,201,205,210,227,232,246,250,255,272,277,294,299,312,316,321,332,337,347,351,355,366,370,384,388,402,406,411,422,427,435,439,445,451,457,469,473,477,487,492,509,513,519,530,534,540,544,550,556,560,566,572,578],[10,11,13],"h1",{"id":12},"respa-mindfulness-support","RESPA Mindfulness – Support",[15,16,18],"h2",{"id":17},"welcome-to-respa-mindfulness-support","Welcome to RESPA Mindfulness Support",[20,21,22],"p",{},"We're here to help you get the most out of your RESPA Mindfulness experience. Explore common questions, troubleshooting tips, and ways to connect with our support team.",[15,24,26],{"id":25},"getting-started","Getting Started",[28,29,31],"h3",{"id":30},"setting-up-your-respa-device","Setting Up Your RESPA Device",[20,33,34],{},[35,36,37],"strong",{},"Connecting Your Device",[39,40,41,45,48,51,54],"ol",{},[42,43,44],"li",{},"Ensure your RESPA device is charged",[42,46,47],{},"Open the RESPA Mindfulness app",[42,49,50],{},"Tap the device icon in the top right corner",[42,52,53],{},"Follow the on-screen pairing instructions",[42,55,56],{},"Attach the device to your shirt collar near your chest",[20,58,59,62],{},[35,60,61],{},"Proper Device Placement","\nFor best results, clip the RESPA device to your shirt collar so it rests comfortably against your chest. The sensor should be secure and able to detect your breathing movements clearly. For optimal performance, place the device just below your collarbone.",[20,64,65,68],{},[35,66,67],{},"First-Time Setup","\nWhen you first open the app, you'll be guided through:",[70,71,72,75],"ul",{},[42,73,74],{},"Device pairing",[42,76,77],{},"Choosing your first guided session",[15,79,81],{"id":80},"frequently-asked-questions","Frequently Asked Questions",[28,83,85],{"id":84},"account-app","Account & App",[20,87,88,91],{},[35,89,90],{},"Is my data private?","\nYes. RESPA Mindfulness does not collect, store, or transmit any personal data. All communication between the app and your RESPA device occurs locally on your device. See our Privacy Policy for full details.",[20,93,94,97],{},[35,95,96],{},"Can I use RESPA on multiple devices?","\nYes. You can install RESPA Mindfulness on multiple iOS devices. You’ll need your wearable device to complete sessions on any device.",[28,99,101],{"id":100},"device-hardware","Device & Hardware",[20,103,104,107],{},[35,105,106],{},"How do I charge my RESPA device?","\nUse the included USB charging cable. A full charge takes less than 1 hour and provides up to 5 hours of active use.",[20,109,110,113],{},[35,111,112],{},"My device won’t connect. What should I do?","\nTry the following:",[39,115,116,119,122,125,128],{},[42,117,118],{},"Ensure Bluetooth is enabled",[42,120,121],{},"Check that the device is charged",[42,123,124],{},"Force close and reopen the app",[42,126,127],{},"Restart your iPhone",[42,129,130],{},"Go to Settings → Device → Forget Device, then pair again",[20,132,133,136],{},[35,134,135],{},"Can I use RESPA without the wearable device?","\nNo. The wearable device is required to provide live in-session breathing feedback and Match Score after each session.",[20,138,139,142],{},[35,140,141],{},"Is the device waterproof?","\nThe device is splash-resistant but not waterproof. Avoid submersion.",[28,144,146],{"id":145},"sessions-practice","Sessions & Practice",[20,148,149,152],{},[35,150,151],{},"How long should I practice each day?","\nEven 2 minutes a day can help. Start with a 1-minute session and increase gradually.",[20,154,155,158],{},[35,156,157],{},"What is a Match Score?","\nYour Match Score (0–100) shows how closely your breathing aligns with the guided pattern.",[20,160,161,164],{},[35,162,163],{},"Why is my Match Score low?","\nLow scores can occur when:",[70,166,167,170,173,176],{},[42,168,169],{},"You’re still learning the rhythm",[42,171,172],{},"Device placement needs adjustment",[42,174,175],{},"There are distractions",[42,177,178],{},"Natural variations in breathing occur",[20,180,181,184],{},[35,182,183],{},"Can I customize session length?","\nSessions currently come in preset lengths designed for specific outcomes.",[20,186,187,190],{},[35,188,189],{},"Which session should I start with?","\nWe recommend “Focused Basic Breathing” or “Focused Box Breathing.”",[20,192,193,196],{},[35,194,195],{},"Can I practice without audio?","\nYes. You can mute audio and follow visual cues only.",[15,198,200],{"id":199},"troubleshooting","Troubleshooting",[28,202,204],{"id":203},"connection-issues","Connection Issues",[20,206,207],{},[35,208,209],{},"The app won’t connect to my device",[70,211,212,215,218,221,224],{},[42,213,214],{},"Ensure Bluetooth is on",[42,216,217],{},"Confirm the device is charged",[42,219,220],{},"Keep the device within 10 feet",[42,222,223],{},"Unpair and re-pair the device",[42,225,226],{},"Update the app",[20,228,229],{},[35,230,231],{},"Connection keeps dropping",[70,233,234,237,240,243],{},[42,235,236],{},"Check for Bluetooth interference",[42,238,239],{},"Ensure the battery isn’t low",[42,241,242],{},"Keep your phone close",[42,244,245],{},"Avoid high wireless-traffic areas",[28,247,249],{"id":248},"session-issues","Session Issues",[20,251,252],{},[35,253,254],{},"Breathing patterns aren’t showing clearly",[70,256,257,260,263,266,269],{},[42,258,259],{},"Clip the device securely",[42,261,262],{},"Ensure the sensor touches your chest",[42,264,265],{},"Adjust placement slightly",[42,267,268],{},"Avoid rapid movement",[42,270,271],{},"Choose fitted clothing",[20,273,274],{},[35,275,276],{},"Audio isn’t playing",[70,278,279,282,285,288,291],{},[42,280,281],{},"Check volume settings",[42,283,284],{},"Ensure the session isn’t muted",[42,286,287],{},"Check Do Not Disturb",[42,289,290],{},"Ensure correct audio output",[42,292,293],{},"Restart the session",[20,295,296],{},[35,297,298],{},"Visual guidance is slow or lagging",[70,300,301,304,306,309],{},[42,302,303],{},"Close background apps",[42,305,127],{},[42,307,308],{},"Update iOS",[42,310,311],{},"Free device storage",[28,313,315],{"id":314},"app-performance","App Performance",[20,317,318],{},[35,319,320],{},"App crashes or freezes",[70,322,323,326,329],{},[42,324,325],{},"Update RESPA Mindfulness",[42,327,328],{},"Restart your phone",[42,330,331],{},"Reinstall the app",[20,333,334],{},[35,335,336],{},"App is running slowly",[70,338,339,341,344],{},[42,340,303],{},[42,342,343],{},"Free storage space",[42,345,346],{},"Restart the app",[15,348,350],{"id":349},"device-care-maintenance","Device Care & Maintenance",[28,352,354],{"id":353},"cleaning","Cleaning",[70,356,357,360,363],{},[42,358,359],{},"Wipe gently with a soft, slightly damp cloth",[42,361,362],{},"Avoid harsh chemicals",[42,364,365],{},"Allow to dry fully before use",[28,367,369],{"id":368},"storage","Storage",[70,371,372,375,378,381],{},[42,373,374],{},"Store in a cool, dry place",[42,376,377],{},"Keep away from extreme temperatures",[42,379,380],{},"Use the provided case",[42,382,383],{},"Avoid direct sunlight",[28,385,387],{"id":386},"battery-care","Battery Care",[70,389,390,393,396,399],{},[42,391,392],{},"Charge regularly",[42,394,395],{},"Avoid full depletion",[42,397,398],{},"Unplug when fully charged",[42,400,401],{},"Battery lifespan: 2–3 years",[15,403,405],{"id":404},"system-requirements","System Requirements",[20,407,408],{},[35,409,410],{},"iOS Requirements",[70,412,413,416,419],{},[42,414,415],{},"iOS 15.0 or later",[42,417,418],{},"Bluetooth 5.0 or higher",[42,420,421],{},"At least 150 MB free space",[20,423,424],{},[35,425,426],{},"Compatible Devices",[70,428,429,432],{},[42,430,431],{},"iPhone 8 or newer",[42,433,434],{},"iPad (7th generation or newer)",[15,436,438],{"id":437},"privacy-security","Privacy & Security",[20,440,441,444],{},[35,442,443],{},"What data does RESPA collect?","\nRESPA Mindfulness does not collect or transmit any personal data.",[20,446,447,450],{},[35,448,449],{},"How does the device communicate with the app?","\nAll communication occurs locally over Bluetooth on your device.",[20,452,453,456],{},[35,454,455],{},"Is data shared with third parties?","\nNo. Since we collect no data, nothing is shared or sold.",[20,458,459,462,463,468],{},[35,460,461],{},"Where can I read the full Privacy Policy?","\nYou can view it on our ",[464,465,467],"a",{"href":466},"\u002Fprivacy-policy","Privacy Policy"," page.",[15,470,472],{"id":471},"contact-support","Contact Support",[28,474,476],{"id":475},"need-more-help","Need More Help?",[20,478,479,482,486],{},[35,480,481],{},"Email Support",[464,483,485],{"href":484},"mailto:info@zansors.com","info@zansors.com","\nTypical response time: 24–48 hours",[20,488,489],{},[35,490,491],{},"Before contacting support, please include:",[70,493,494,497,500,503,506],{},[42,495,496],{},"Your device model (e.g., iPhone 13)",[42,498,499],{},"iOS version",[42,501,502],{},"App version",[42,504,505],{},"Description of the issue",[42,507,508],{},"Screenshots if available",[28,510,512],{"id":511},"report-a-bug","Report a Bug",[20,514,515,516,518],{},"Email ",[464,517,485],{"href":484}," with:",[70,520,521,524,527],{},[42,522,523],{},"Steps to reproduce",[42,525,526],{},"Expected vs. actual behavior",[42,528,529],{},"Screenshots or a screen recording",[28,531,533],{"id":532},"feature-requests","Feature Requests",[20,535,536,537,539],{},"We welcome your ideas. Email us at ",[464,538,485],{"href":484},".",[15,541,543],{"id":542},"warranty-returns","Warranty & Returns",[20,545,546,549],{},[35,547,548],{},"Device Warranty","\nThe RESPA wearable device includes a one-year limited warranty covering manufacturing defects. Email support with proof of purchase.",[20,551,552,555],{},[35,553,554],{},"Returns","\nRefer to your place of purchase for return policies.",[15,557,559],{"id":558},"app-updates","App Updates",[20,561,562,565],{},[35,563,564],{},"Current Version:","\nCheck the App Store for the latest version.",[20,567,568,571],{},[35,569,570],{},"What’s New:","\nSee the App Store release notes.",[20,573,574,577],{},[35,575,576],{},"How to Update:","\nUpdates are automatic. You may also manually update via the App Store.",[20,579,580],{},[581,582,583],"em",{},"Last updated: November 11, 2025",{"title":585,"searchDepth":586,"depth":586,"links":587},"",2,[588,589,593,598,603,608,609,610,615,616],{"id":17,"depth":586,"text":18},{"id":25,"depth":586,"text":26,"children":590},[591],{"id":30,"depth":592,"text":31},3,{"id":80,"depth":586,"text":81,"children":594},[595,596,597],{"id":84,"depth":592,"text":85},{"id":100,"depth":592,"text":101},{"id":145,"depth":592,"text":146},{"id":199,"depth":586,"text":200,"children":599},[600,601,602],{"id":203,"depth":592,"text":204},{"id":248,"depth":592,"text":249},{"id":314,"depth":592,"text":315},{"id":349,"depth":586,"text":350,"children":604},[605,606,607],{"id":353,"depth":592,"text":354},{"id":368,"depth":592,"text":369},{"id":386,"depth":592,"text":387},{"id":404,"depth":586,"text":405},{"id":437,"depth":586,"text":438},{"id":471,"depth":586,"text":472,"children":611},[612,613,614],{"id":475,"depth":592,"text":476},{"id":511,"depth":592,"text":512},{"id":532,"depth":592,"text":533},{"id":542,"depth":586,"text":543},{"id":558,"depth":586,"text":559},"Explore RESPA Mindfulness Support for guided breathing, troubleshooting, and device setup to enhance your mindfulness practice. Learn more today.","md",{},true,"\u002Fsupport",{"title":5,"description":617},"support","iaKwlm-nnJuTbeFelEybNFW3R3tvJ0jwN0FdlnNZ4j8",1785161003338]